In the event of an incident, the primary goal of NTT Europe Online’s customer support is to restore normal service as quickly as possible and minimise the adverse impact on business operations.
NTT Europe Online’s incident management process follows established processes, which have been developed in line with the ITIL® best practice framework.
The monitoring systems NTT Europe Online has in place alert the Customer Support team if any of the defined thresholds for performance are breached, automatically logging the incident and providing a point of reference for all further follow up contact or escalations.
Incident or service requests can also be raised by telephone or through the
NTT Europe Online Customer Portal
Telephone numbers for dedicated hosting support:
| UK: | +44 (0)845 603 2765 |
| France: | +33 (0)825 00 44 22 |
| Germany: | +49 (0)1801 83 74 633 |
| Spain: | +34 902 11 18 14 |